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Dear Customer,

Unfortunately due to exceptional circumstances the Atlas Choice voucher for your upcoming car hire will not be honoured at present by the car hire company indicated on the voucher.

Because of this, we advise you to contact the car hire desk in advance to check that a car will still be available to you, to confirm the price with them and further confirm how this car should be paid for at the desk or prior to the pickup.

What should I do if no car is available or the price is not suitable?

We have requested that all car hire companies keep cars in place to fulfil bookings and honour the previously agreed price. In the event that this does not occur we recommend that you visit a travel search engine like TravelSupermarket to source an alternative supplier- as at the present time Atlas Choice is unfortunately unable to assist.

The contact details for the supplier you had booked with can be found on your voucher.

Once you have made alternative arrangements, please contact us via our helpdesk to cancel your booking.

How do I recover the money I have paid to Atlas Choice?

Our payment provider, WorldPay, are not processing any refunds and therefore we are unable to assist. The only alternative is to contact the customer services department for your card provider and ask them to commence a charge back claim for the total cost of your original booking including prepaid extras.

Please note that our telephone lines are exceptionally busy, and our call centre team are unable to provide any further information than we’ve written above. The fastest way to contact us is via our helpdesk, where we can answer any questions you have directly.

Please accept our sincere apologies for any inconvenience that this may cause you, especially at this time of year.